Applies to customized products, made-to-order items, limited editions, pre-orders, and in-stock items.<\/p>\n\n\n\n
These terms and conditions govern the sale of products offered by \u201cKAIOVERSE,\u201d acting as the seller to the end consumer.<\/p>\n\n\n\n
Placing an order implies full acceptance of these terms and conditions.<\/p>\n\n\n\n
The customer states:<\/p>\n\n\n\n
\u2013 have read and understood its contents<\/p>\n\n\n\n
\u2013 Agree to the procedures for issues, returns, and trials<\/p>\n\n\n\n
\u2013 understand the nature of the product purchased<\/p>\n\n\n\n
In the event of a confirmed loss of the package by the shipping company, a full refund<\/strong> the price of the item plus shipping costs.<\/p>\n\n\n\n Breakage is an inherent risk when shipping resin from China, as it is a particularly fragile material. Although they occur infrequently, it is not possible to guarantee their KAIOVERSE sells, among other items, collectibles, statues, resin figurines, limited-edition pieces, made-to-order products, personalized products, products produced in limited runs, items available for pre-order, and products manufactured by third parties.<\/p>\n\n\n\n The customer acknowledges and agrees that the images may depict prototypes, that there may be minor variations, and that opening or tampering with the product affects its value.<\/p>\n\n\n\n For contractual purposes, the following shall be considered custom products or products made to order<\/strong> those who:<\/p>\n\n\n\n The customer expressly acknowledges and agrees that the products offered by KAIOVERSE are not standard goods available for immediate replacement, but rather goods subject to limited production, named allocation, or manufacturing dependent on third-party international suppliers.<\/p>\n\n\n\n \u2013 Estimated production time: The approximate production time will be as indicated in the corresponding product sheet and will be communicated based on the information provided by the studio, manufacturer, or international supplier.<\/p>\n\n\n\n These delivery times are merely estimates and are provided for informational purposes only; delays, changes, or earlier deliveries may occur due to manufacturing, production, international logistics, customs, or circumstances beyond KAIOVERSE\u2019s control.<\/p>\n\n\n\n The customer expressly acknowledges and agrees that many of the products sold by KAIOVERSE are made-to-order, customized, limited-edition, allocated on a named-basis, or subject to pre-order, therefore, once the reservation is confirmed and the manufacturing or allocation is committed to the manufacturer or supplier,.<\/p>\n\n\n\n \u2013 Estimated shipping time: approximately 2 months from the date the shipping label is generated by UPS, FedEx, DHL, or other carriers.<\/p>\n\n\n\n Both delivery times are estimates and may be affected by factors beyond our control related to international logistics, the manufacturer\u2019s production schedule, or customs procedures, as well as by force majeure.<\/p>\n\n\n\n Consequently, delays resulting from such circumstances shall not constitute a breach of contract, nor shall they automatically entitle the consumer to cancellation, a refund, indemnification, compensation, forced return, a payment dispute, or a chargeback, unless otherwise required by mandatory provisions applicable in the consumer\u2019s jurisdiction.<\/p>\n\n\n\n 5.1 The amount paid for deposit, reservation, down payment, advance payment, or initial payment<\/strong> Its purpose is to block a specific unit of the product, remove that unit from general public availability, and allow KAIOVERSE to make a commitment to the relevant supplier or studio.<\/p>\n\n\n\n 5.2. For products that are clearly personalized, manufactured according to the consumer\u2019s specifications, or individually reserved for the consumer, the right of withdrawal shall not apply under the terms set forth in Article 16(c) of Directive 2011\/83\/EU.<\/p>\n\n\n\n This exception is also recognized in the national laws of various European Union member states, including, among others:<\/p>\n\n\n\n Consequently, products made to order, manufactured specifically for the customer, individually assigned, customized, part of a limited edition, or purchased through pre-sale\/pre-order systems with a specific unit assignment are excluded from the legal right of withdrawal.<\/p>\n\n\n\n Similarly, in other countries, these types of restrictions are equally valid and common under state consumer protection laws and commercial practices applicable to personalized, \u201ccustom-made,\u201d \u201cmade-to-order,\u201d \u201cspecial order,\u201d or goods reserved specifically for a customer, for which merchants may exclude returns and cancellations provided that such conditions have been clearly and accessibly communicated to the consumer in advance.<\/p>\n\n\n\n Notwithstanding the foregoing, the exclusion of the right of withdrawal shall in no event affect the consumer\u2019s legal rights regarding warranties, manufacturing defects, damage during shipping, or nonconformity of the product, in accordance with the mandatory regulations applicable in each jurisdiction.<\/p>\n\n\n\n 5.3. Consequently, unless otherwise provided by applicable mandatory law, any deposit or advance payment made for personalized, made-to-order, limited-quantity, or pre-order products Refunds will not be issued for reasons of mere convenience, change of mind, lack of space, loss of interest, financial reasons, normal production delays, or any other cause not attributable to KAIOVERSE.<\/strong>.<\/p>\n\n\n\n Any breach (such as a claim filed with the payment gateway) will result in automatic cancellation, as well as the withholding of 60% of the amount paid as a penalty for administrative, manufacturer, logistics, or similar expenses. Any dispute filed through the payment platforms used will entitle us to claim an amount equivalent to the indicated percentage.<\/p>\n\n\n\n However, as a matter of courtesy and without constituting a legal obligation or a binding precedent<\/strong>, KAIOVERSE may, at its discretion, consider a partial refund of up to 30% of the amount paid if the Customer requests cancellation before the supplier demands final payment, before the product is ready for shipment, and provided that the amounts have not already been irrevocably committed to the studio, manufacturer, or logistics intermediaries.<\/p>\n\n\n\n This goodwill policy will not apply when: 5.4. Notwithstanding the foregoing, A full refund will be issued<\/strong> of the amounts paid when: 5.5 Specifically, with regard to products in STOCK, the following purchase options will apply:<\/p>\n\n\n\n a) Orders paid in full from the outset<\/p>\n\n\n\n For orders paid in full at the time of purchase, the logistics process is considered to have begun once the full payment has been received. Logistics processing requires an approximate preparation time of 1 to 3 business days from the time of the order, as well as an additional processing time of up to 5 days in the warehouse.<\/p>\n\n\n\n In order to avoid operational disruptions and losses resulting from the stagnation of inventory, the immobilization of units, or the halting of logistics, administrative, and commercial processes that have already begun, cancellations will only be permitted within the first 48 hours following purchase, with a total withholding of 10% applied, if applicable, to cover associated management, processing, and operational costs. This deduction will include 5% corresponding to banking, financial, and payment gateway fees, as well as an additional 5% derived from administrative, personnel, logistical, and internal management costs related to processing the cancellation and refund, including, among others, customer service costs, receipt and review of requests, labeling, preparation of materials, blocking and holding of inventory, recataloging the product on the website, inventory adjustment, warehouse management, operations on payment platforms, and processing of the corresponding refund.<\/p>\n\n\n\n Subsequently, and always before a tracking number is obtained, only a partial refund of 30% may be issued. KAIOVERSE can provide documentation proving that the shipping order has been placed or that the purchase from the manufacturer or supplier has already been made.<\/p>\n\n\n\n Once the tracking number has been obtained, the order will be considered part of the international logistics process and cannot be canceled under any circumstances.<\/p>\n\n\n\n b) Orders placed through a reservation or deposit<\/p>\n\n\n\n En aquellos pedidos en los que el cliente escoja realizar un pago inicial en concepto de reserva o dep\u00f3sito, el cliente tendr\u00e1 la obligaci\u00f3n de abonar el importe restante en el plazo m\u00e1ximo de 60 d\u00edas. En caso de incumplimiento de dicha obligaci\u00f3n dentro del plazo indicado, KAIOVERSE podr\u00e1 resolver unilateralmente la reserva efectuada, reteniendo las cantidades abonadas en concepto de compensaci\u00f3n por los costes operativos, administrativos, log\u00edsticos y de almacenamiento generados, as\u00ed como por el bloqueo de unidad, la inmovilizaci\u00f3n de stock, la p\u00e9rdida de oportunidad comercial y las gestiones realizadas con proveedores, almacenes y operadores log\u00edsticos.<\/p>\n\n\n\n Under this option, the logistics process will be considered to have begun once the customer makes the remaining or final payment. Logistics processing will also require an approximate preparation time of 1 to 3 business days from the date of the request, as well as an additional processing time of up to 5 days at the warehouse.<\/p>\n\n\n\n In order to avoid operational disruptions and losses resulting from the stagnation of inventory, the immobilization of units, or the halting of logistics, administrative, and commercial processes that have already begun, cancellations will only be permitted within the first 48 hours following purchase, with a total withholding of 10% applied, if applicable, to cover associated management, processing, and operational costs. This deduction will include 5% corresponding to banking, financial, and payment gateway fees, as well as an additional 5% derived from administrative, personnel, logistical, and internal management costs related to processing the cancellation and refund, including, among others, customer service costs, receipt and review of requests, labeling, preparation of materials, blocking and holding of inventory, recataloging the product on the website, inventory adjustment, warehouse management, operations on payment platforms, and processing of the corresponding refund.<\/p>\n\n\n\n Once this period has elapsed, no refund of the amounts paid may be requested (unlike the case of a one-time payment with direct shipping). Once the remaining or final payment has been made and the tracking number has been obtained, the order will be considered part of the international logistics process and cannot be canceled under any circumstances.<\/p>\n\n\n\n 5.6. When a product that has been reserved or for which an initial deposit has been made enters the phase of final payment<\/strong> or is ready to ship<\/strong>, the Customer will be notified by email and must pay the outstanding amount within 30 calendar days of receiving the notification.<\/p>\n\n\n\n 5.7. Failure to pay within the established timeframes shall entitle KAIOVERSE to: 5.8. KAIOVERSE may grant reasonable extensions when the Customer contacts KAIOVERSE before the deadline and acts in good faith. The granting of an extension will always be at KAIOVERSE\u2019s discretion, based on a case-by-case basis.<\/p>\n\n\n\n 5.9 Products ordered outside the catalog or upon express request. In cases where the Customer requests products not included in the standard catalog on the website, products that are out of general stock, discontinued items, sourced products, specific searches, individualized imports, or any other product handled expressly at the Customer\u2019s specific request, the transaction will be considered a special order, a customized arrangement, or an order placed \u201cupon express request.\u201d.<\/p>\n\n\n\n The Customer acknowledges and agrees that this type of transaction may involve additional commercial, logistical, and professional actions on the part of KAIOVERSE, including, but not limited to, searching for alternative suppliers, individualized negotiations, reactivating business contacts, specific international management, reserving units, specific imports, advance payments to third parties, individualized reservations, or orders placed expressly for the Customer.<\/p>\n\n\n\n Consequently, once KAIOVERSE has accepted, processed, or initiated the corresponding procedure, orders of this type cannot be canceled, withdrawn, or refunded under any circumstances.<\/strong><\/p>\n\n\n\n 6.1. The timeframes indicated\u2014whether for processing, manufacturing or production, logistics consolidation, export, international transit, customs, or final distribution\u2014are estimates and may be affected by circumstances beyond the company\u2019s control, such as international logistics issues, customs procedures, congestion among transportation providers, or force majeure events beyond KAIOVERSE\u2019s control. These may result in or be the cause of delays in review, processing, manufacturing, customs inspections, logistics congestion, high-volume campaigns, international holidays, or carrier-related issues.<\/p>\n\n\n\n 6.2. KAIOVERSE will inform the Customer of the estimated shipping times and, where applicable, of any reasonable updates available.<\/p>\n\n\n\n 6.3 Delivery shall be deemed validly completed at the time the carrier confirms delivery to the address provided by the customer during the purchase process. For these purposes, the customer is responsible for ensuring that the shipping information is correct and complete, as well as for ensuring that the package is received at that address.<\/p>\n\n\n\n 6.4. For sales to consumers subject to EU regulations and those in all third countries, and unless otherwise agreed with the Customer, every effort will be made to ensure delivery without undue delay and, as a general rule, within the estimated timeframe or, in the absence of a specific agreement, within the applicable legal framework; in the case of pre-orders and made-to-order products, the The customer expressly agrees that the delivery date is subject to the supplier's actual production and release schedule.<\/strong><\/p>\n\n\n\n 6.5. Reasonable delays in manufacturing or shipping for limited-edition, pre-order, or custom-made products will not, in and of themselves, constitute a material breach<\/strong>, unless there is a permanent inability to supply.<\/p>\n\n\n\n 6.6. KAIOVERSE will provide the Customer, when applicable, with the available tracking information.<\/p>\n\n\n\n 6.7. If the Customer is not available at the time of delivery, fails to pick up the package within the timeframe specified by the carrier, or fails to respond appropriately to delivery or pickup notifications, and this results in the return, abandonment, destruction, additional storage, or logistics surcharges, such consequences shall be the responsibility of the Customer, unless there is proof of error on the part of the carrier or KAIOVERSE.<\/p>\n\n\n\n 6.8. In such cases, KAIOVERSE may: \u2013 suspend any forwarding until full payment is received; and\/or 6.9. In the event of a delivery issue attributable to the Customer\u2019s absence, inability to deliver, failure to pick up, tracking errors on the part of the recipient, or similar situations occurring during the local delivery phase at the destination, KAIOVERSE will make commercially reasonable efforts to assist the Customer and minimize, where possible, the costs arising from re-routing or logistical coordination, especially when the issue is reported immediately and while the package remains active within the local delivery or home delivery network, or immediately after being notified of a return to the sender.<\/p>\n\n\n\n However, if a package has been dropped off at a pickup location, Pack Point, locker, or participating store, and the Customer fails to pick it up within the timeframe established by the logistics provider, resulting in its return to the sender, the Customer shall bear the full cost of the reshipment, return, storage, handling, logistics management, and any other associated expenses.<\/p>\n\n\n\n Likewise, if the Customer submits a claim that is clearly untimely\u2014after the logistics process has been completed, the package has been returned to the sender, or 1\u20132 weeks or months have passed since the return, failed delivery, or final tracking update\u2014 KAIOVERSE may consider the logistics issue abandoned and shall not be obligated to issue any refund, especially in cases where there are irreversible costs related to transportation, destruction, abandonment by the logistics provider, storage, loss of merchandise, the inability to recover the package, or the administrative closure of the case by the logistics operator.<\/p>\n\n\n\n 6.10. For contractual, logistical, and incident-resolution purposes, the order shall be deemed to have been properly delivered and received when there is evidence, as evidenced by the records of the logistics operator or transportation provider contracted by KAIOVERSE, including confirmation of delivery, validation of receipt, signature, geolocation, digital proof of delivery, or any other equivalent objective evidence in the area, locality, or address associated with the Customer in accordance with the information provided in the order.<\/p>\n\n\n\n In such cases, and unless otherwise required by mandatory provisions of the regulations applicable to consumers, the order shall be deemed to have been properly delivered for all legal, contractual, and commercial purposes, and neither unilateral cancellation nor automatic reimbursement of the amount paid shall be permitted. The Customer acknowledges and agrees that both KAIOVERSE and financial institutions, payment gateways, and payment service providers may apply the standard criteria for logistics verification and proof of delivery used in international e-commerce to resolve claims, disputes, chargebacks, or equivalent procedures.<\/p>\n\n\n\n However, KAIOVERSE may review on a case-by-case basis any incidents that show reasonable evidence of a logistical error, incorrect delivery, negligent conduct on the part of the carrier, or any other objectively verifiable anomaly. To that end, KAIOVERSE may request from the Customer additional documentation, affidavits, complaints, confirmation of information, cooperation with the carrier, or any other evidence reasonably necessary to process the incident.<\/p>\n\n\n\n <\/p>\n\n\n\n 7.1. If a shipment is lost during transit and the loss is confirmed by the logistics company or through the corresponding investigation, KAIOVERSE will offer, at its discretion and subject to availability: 7.2. A shipment shall not be considered a \u201clost package\u201d if: 8.1 Due to the fragile nature of resins, statues, and collectibles\u2014especially during long-distance international shipments\u2014the Customer acknowledges that shipping damage, minor cosmetic defects, and slight variations in paint, assembly, or finish may occur as a result of the product\u2019s artisanal or semi-artisanal manufacturing process.<\/p>\n\n\n\n 8.2 To file a claim, the Customer must notify KAIOVERSE in writing within 7 calendar days of receipt; in all cases, the notification must be accompanied by a detailed description of the issue and the required evidence in accordance with these terms and conditions. If this period elapses without notification, the company may reject the claim, on the understanding that the product was received in satisfactory condition. In such a case, any subsequent action will be subject to the manufacturer\u2019s policy, if applicable.<\/p>\n\n\n\n 8.3 The customer must check the condition of the package at the time of delivery. It will be expressly and repeatedly required to record the entire process of opening the package (unboxing)<\/em><\/strong>, from receipt to a complete inspection of the contents. In any case, you must verify the condition by:<\/p>\n\n\n\n \u2013 numbered photographs showing the entire condition of the outer packaging and each side of it; \u2013 numbered photographs showing the product in its entirety; 8.4 In order to accept a claim, the company may require the customer to provide sufficient evidence demonstrating the condition of the shipment at the time of receipt and opening, including, but not limited to, photographs or video footage of the unopened package, the opening process, and the final condition of the product.<\/p>\n\n\n\n In particular, the video of the opening must be recorded continuously, in its entirety, and without cuts, pauses, edits, alterations, or interruptions that would prevent verification of the complete traceability of the shipment\u2019s opening. The customer must clearly show the external condition of the original shipping box (brown box or outer box), including labels, seals, and the overall condition of the packaging before proceeding to open it; a recording that begins only on the product\u2019s art box is not sufficient.<\/p>\n\n\n\n Furthermore, it must be visually verified that the product box is originally factory-sealed on all sides and shows no apparent signs of prior opening, tampering, or alteration. KAIOVERSE may include visible notices, labels, or warnings on the flaps or opening areas of the packaging expressly indicating the need to record the opening process; the Customer is deemed to have been duly informed and warned of this evidentiary obligation from the moment the order is received.<\/p>\n\n\n\n Failure to provide such evidence may limit or prevent the processing of the claim when it is not reasonably possible to verify the origin of the alleged damages, faults, or defects.<\/p>\n\n\n\n 8.5 Failure to provide such evidence may result in the claim being unable to be processed, as it will not be possible to verify the existence and origin of the damage, the alleged incident, or its causes. The absence of an unboxing video does not automatically nullify the consumer\u2019s legal rights, but it may make it more difficult to prove the origin of the damage and the validity of a claim against the carrier, freight forwarder, or insurer.<\/p>\n\n\n\n 8.6 KAIOVERSE will endeavor to provide, as appropriate and depending on the nature of the issue: 8.7. The internal business deadline for reporting shipping issues shall be approximately 7 days from receipt for the purposes of logistics processing with third parties; however, this deadline does not limit or replace any mandatory statutory deadlines for nonconformity that may apply to the consumer under applicable law.<\/p>\n\n\n\n 8.9. The following are excluded from coverage: 8.10. For items marked in the description with \u2018NO AFTER SALES,\u2019 \u2019outlet,\u2019 \u201cdamaged goods clearance,\u201d \u201cwet box,\u201d or \u201cproduct with known defect,\u201d the Customer agrees to purchase the item in the condition described in the product listing. KAIOVERSE ensures that, prior to shipment, the product has been inspected and packaged under conditions reasonably suitable for its transport and preservation. However, due to the nature of domestic and international shipping, logistics handling, transit between distribution centers, customs procedures, and the actions of third-party operators, KAIOVERSE cannot guarantee the absolute integrity, security, or preservation of the packaging, outer box, or product during the shipping and delivery process.<\/p>\n\n\n\n 8.11. The timeframes, availability, and scope of replacement parts, replacements, repairs, or after-sales service will be determined by the policy, availability, and timeframes established at any given time by the relevant manufacturer, firm, or supplier. 8.12. In cases involving issues related exclusively to LED lighting systems, secondary electrical components, cables, adapters, switches, translucent parts, or integrated lighting accessories considered to be complementary accessories to the main product, KAIOVERSE may offer partial financial compensation proportional to the actual value of the affected component, taking into account its accessory nature within the product as a whole.<\/p>\n\n\n\n The Customer acknowledges and agrees that these types of items are typically non-essential accessories to the main collectible item; therefore, issues affecting only such components will not give rise to a full replacement of the product or to excessive or disproportionate refunds.<\/p>\n\n\n\n Furthermore, certain transparent, translucent, or light-effect parts may not be suitable for a satisfactory cosmetic repair without altering the product\u2019s original finish. In cases where the manufacturer or supplier does not have a replacement, substitute parts, or an official solution, KAIOVERSE will, where appropriate, offer a proportionate and reasonable solution based on the severity of the issue and the realistic options available.<\/p>\n\n\n\n 8.13. The Customer acknowledges and agrees that many of the products sold by KAIOVERSE are limited editions, collectibles, discontinued items, handmade products, or products subject to restricted availability by studios, manufacturers, or licensees.<\/p>\n\n\n\n Consequently, the options for replacement, repair, restocking, parts exchange, after-sales service, or the supply of replacement parts may vary substantially depending on when the issue is reported and on actual availability at any given time.<\/p>\n\n\n\n In particular, when a product has remained in the \u201cSTOCK,\u201d \u201coutlet,\u201d or \u201cclearance\u201d category for an extended period, the Customer acknowledges that the manufacturer, studio, or supplier may have ceased operations, exhausted inventory, destroyed molds, discontinued production lines, or stopped manufacturing replacement parts, which may make it materially or commercially impossible to obtain full or partial replacements for the affected product.<\/p>\n\n\n\n In such cases, KAIOVERSE will make commercially reasonable efforts to offer a solution that is proportionate and in line with current availability; however, it cannot guarantee in all cases that identical replacements, new parts, or complete replacements will be provided.<\/p>\n\n\n\n 9.1 If the Customer receives a product other than the one ordered due to an error in preparation, packaging, warehousing, or labeling, KAIOVERSE will take the appropriate legal action, including, as applicable, replacement, exchange, pickup, full or partial refund, or any other appropriate remedy.<\/p>\n\n\n\n 9.2 If the difference from the promotional photographs is due to non-substantial variations in production, color, shading, texture, manual assembly, or adjustments inherent in the transition from prototype to production, this shall not, in and of itself, constitute a lack of conformity, unless the discrepancy is objectively substantial and affects essential characteristics of the product offered.<\/p>\n\n\n\n 9.3 KAIOVERSE does not guarantee absolute and exact conformity between 3D renderings, prototypes, promotional samples, and the final product, particularly in cases of artisanal or limited-production runs; however, the product must reasonably conform to the contractual description and the advertised essential characteristics.<\/p>\n\n\n\n 9.4.<\/strong> In the event of substantial changes to the product as originally advertised, KAIOVERSE will notify the Customer as soon as reasonably possible based on the information provided by the manufacturer, research firm, or supplier.<\/p>\n\n\n\n The Customer will have 10 calendar days from the date of such notification to state in writing that it does not accept the changes communicated, provided that cancellation remains operationally feasible given the order\u2019s production status, allocation, or logistics management.<\/p>\n\n\n\n If this period elapses without an explicit response from the Customer, it will be understood that the Customer agrees to proceed with the order and the communicated modifications, and KAIOVERSE may confirm, maintain, or continue the manufacturing, allocation, reservation, or handling of the product with the corresponding manufacturer or supplier.<\/p>\n\n\n\n 10.1 If a claim is filed in accordance with the established claims protocol and the existence of an incident is verified, the company will analyze the specific case and offer an appropriate solution based on the nature of the product, the severity of the damage, and the availability of alternatives previously outlined in these terms and conditions.<\/p>\n\n\n\n 10.2 Solutions may include repairing the product, replacing parts, issuing a partial refund proportional to the defect, providing a compensation voucher for future purchases, or, where applicable, issuing a full refund of the amount paid.<\/p>\n\n\n\n 10.3 If the customer chooses a full refund, they must return the product to the manufacturer, assuming the corresponding shipping costs.<\/p>\n\n\n\n 10.4 The company will prioritize proportionate and reasonable solutions, especially for collectible items where certain issues can be technically resolved.<\/p>\n\n\n\n 11.1 The customer acknowledges and agrees that the products sold, by their very nature, may exhibit certain characteristics inherent to their manufacturing process, transportation, or materials.<\/p>\n\n\n\n 11.2 Incidents consisting of minor imperfections, slight aesthetic variations, or minor adjustments resulting from changes in temperature, humidity, materials, assembly, or transportation, as well as any other minor circumstance that does not substantially affect the functionality, stability, or essential integrity of the product, shall not be considered defects.<\/p>\n\n\n\n The Customer expressly acknowledges that certain collectible products made of resin, PVC, polystone, or handcrafted items may require minor adjustments, repositioning, fitting, surface cleaning, the application of moderate heat, securing of parts, basic maintenance, or other minor procedures commonly performed in the specialized collecting community. These types of routine actions are the Customer\u2019s responsibility and do not constitute valid grounds for return, termination of the contract, full or partial refund, or automatic replacement of the product.<\/p>\n\n\n\n 11.3 Furthermore, the customer acknowledges that certain products may require manual adjustments or simple interventions for proper installation or operation, which does not constitute a manufacturing defect.<\/p>\n\n\n\n 12.1. In accordance with applicable consumer and user regulations, the customer has a period of fourteen (14) calendar days from receipt of the product to exercise their right of withdrawal, except in cases that are legally excluded and expressly provided for in these terms and conditions. Return shipping costs shall be borne by the Customer.<\/p>\n\n\n\n 12.2. In the event of a valid exercise of the right of withdrawal, the customer must return the product in perfect condition\u2014completely new, unused, unopened, and untouched\u2014with both the original outer and inner packaging intact on all sides, including seals, protective coverings, bags, foam padding, plastic wrap, manuals, certificates, accessories, parts, components, and any other items originally included with the product. The product must be kept in the exact same condition as when it was received, free from damage, marks, dirt, alterations, assembly, disassembly, or depreciation resulting from handling other than that strictly necessary to verify the nature and basic characteristics of the item.<\/p>\n\n\n\n The presence of signs of opening, cuts, broken seals, tampered closures, signs of tampering, wear and tear, assembly, use, replacement of parts, or any other reasonable indication that the product has been opened or used may result in the withdrawal not being accepted, as well as a corresponding reduction in value or denial of the requested refund.<\/p>\n\n\n\n 12.3. Since the products are shipped from logistics centers and specialized international suppliers, returns must be sent to the return address specified by KAIOVERSE in each case, which may typically be located outside the consumer\u2019s country of residence (primarily China)<\/p>\n\n\n\n 12.4. Unless otherwise provided by applicable mandatory law, the direct costs of returning the product\u2014including shipping, customs duties, taxes, insurance, bank fees, and any other costs associated with returning the product\u2014shall be borne entirely by the customer.<\/p>\n\n\n\n 12.5. KAIOVERSE will issue a refund once the returned product has been received and verified, and may apply deductions in the event of depreciation resulting from handling beyond what is necessary to verify the nature, characteristics, and functionality of the item.<\/p>\n\n\n\n 12.6. In accordance with Article 16.c of Directive 2011\/83\/EU and corresponding national regulations, the right of withdrawal does not apply to personalized products, products manufactured according to the consumer\u2019s specifications, individually reserved items, made-to-order products, or products specifically allocated to the customer through pre-sale\/pre-order systems or limited editions.<\/p>\n\n\n\n 12.7 The right of withdrawal does not apply to personalized products, made-to-order items, or products that, by their nature, lose their collectible value once they have been opened or handled.<\/p>\n\n\n\n 13.1 All returns must be authorized in advance by the company. The customer must follow the instructions provided and comply with the conditions set forth in these provisions.<\/p>\n\n\n\n 13.2 Returns will not be accepted for products that have been used, mishandled, damaged due to causes attributable to the customer, or returned after the deadlines specified in these terms and conditions.<\/p>\n\n\n\n 13.3 The company reserves the right to refuse any return that does not meet the established requirements.<\/p>\n\n\n\n 14.1 A payment platform is defined as any electronic payment method, such as banks, PayPal, or Stripe, among others.<\/p>\n\n\n\n 14.2 The customer agrees to contact the company in advance before initiating any dispute through payment platforms.<\/p>\n\n\n\n 14.3 If a dispute is filed, the company may suspend the processing of any pending orders or issues until the dispute is resolved.<\/p>\n\n\n\n 14.4 If, as a result of the dispute, the amount is refunded to the customer, the company shall be released from its obligation to deliver the product, and the contractual obligations shall be deemed suspended or terminated.<\/p>\n\n\n\n 14.5 The Customer agrees to act in good faith and not to request duplicate refunds or multiple compensations for the same matter.<\/p>\n\n\n\n 14.6 Any attempt to obtain double reimbursement, conceal evidence, tamper with documentation, deny verified receipts, or misuse chargeback systems may be treated as a serious breach and will entitle KAIOVERSE to cancel future services and take appropriate action.<\/p>\n\n\n\n 14.7 In any case, KAIOVERSE reserves the right to take appropriate measures against abusive or fraudulent use of payment systems.<\/p>\n\n\n\n 15.1 The customer acknowledges that some products may not be covered by the manufacturer's after-sales service or parts replacement.<\/p>\n\n\n\n 15.2 In such cases, the company will offer reasonable solutions within its means, although it cannot guarantee a complete replacement of the product.<\/p>\n\n\n\n 16.1 Product packaging serves primarily to protect the products during shipping.<\/p>\n\n\n\n 16.2 Any issues that affect only outer boxes, packaging materials, decorative boxes, or \u201cart boxes\u201d will not be grounds for a claim, provided that the main product is in good condition.<\/p>\n\n\n\n 17.1 Claims must be filed through KAIOVERSE\u2019s official channels, providing all the information and documentation necessary for their proper processing.<\/p>\n\n\n\n 18.1 KAIOVERSE may retain and process information related to orders, communications, and incidents for the purpose of properly managing contractual relationships, preventing fraud, and defending its interests in any potential legal proceedings.<\/p>\n\n\n\n 18.2 KAIOVERSE reserves the right to refuse new orders or terminate future business relationships with customers who engage in insults, threats, coercion, fraud, abuse of chargebacks, harassment of staff, identity theft, or any conduct that is objectively incompatible with good faith in contractual relations.<\/p>\n\n\n\n 18.3 In such cases, KAIOVERSE may: 18.4. This provision shall not affect the consumer\u2019s rights already accrued with respect to orders that have already been finalized, nor shall it allow KAIOVERSE to withhold amounts that it is required by law to refund.<\/p>\n\n\n\n All payment methods, reservations, deferred payments, open invoices, payment links, and equivalent systems governed by this clause shall be subject to the same conditions, limitations, cancellation policies, deadlines, withholdings, operational consequences, and other provisions previously established in these General Terms and Conditions.<\/p>\n\n\n\n Likewise, outstanding invoices, payment requests, or equivalent documents issued by KAIOVERSE must be paid in full or, where applicable, through the first corresponding payment or deposit, within a maximum of 7 calendar days from the date of issuance. If the corresponding payment has not been received by the end of this period, KAIOVERSE may unilaterally cancel the reservation and release the affected unit without the need for further notice.<\/p>\n\n\n\n Unless otherwise expressly stated in the product description, invoice, quote, or relevant marketing communication, standard international shipping costs and, where applicable, standard import and customs fees are included for orders shipped to continental European countries (excluding islands), including, but not limited to, peninsular Spain (+ the Balearic Islands), France, Germany, Belgium, the Netherlands, Italy, Portugal, Austria, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, mainland Greece, Hungary, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, and Sweden.<\/p>\n\n\n\n Furthermore, unless otherwise specified, standard shipping and customs fees will also be included for:<\/p>\n\n\n\n However, certain island territories, outermost regions, remote areas, areas that are difficult to access, non-peninsular territories, or destinations with special logistical requirements may be excluded from the standard logistical coverage provided, even when they are politically, administratively, or territorially part of countries belonging to the European Union or other regions normally covered. Furthermore, for countries not expressly mentioned in this clause or not included within standard logistics coverage, KAIOVERSE may apply an additional shipping and\/or customs handling surcharge based on the size, weight, volume, number of boxes, final package dimensions, and logistics costs associated with the corresponding destination.<\/p>\n\n\n\n In particular, additional logistics fees, estimated per order and\/or box, may apply for the following destinations. These fees cover international shipping costs only and do not necessarily include taxes, tariffs, import duties, or local customs charges that may be required in the destination country in accordance with its applicable laws. The Customer shall be responsible, where applicable, for paying any customs duties, import taxes, local fees, or additional costs required by the competent authorities of the receiving country.<\/p>\n\n\n\n The rates listed are estimates for informational purposes only and are not fixed; they may vary reasonably depending on factors such as:<\/p>\n\n\n\n any other logistical circumstances beyond KAIOVERSE's reasonable control.<\/p>\n\n\n\n KAIOVERSE ships internationally to virtually every country in the world.<\/p>\n\n\n\n The purpose of initial estimates is to minimize unforeseen cost overruns, provide the Client with reasonable projections, and prevent subsequent issues arising from changes in international logistics.<\/p>\n\n\n\n When an order requires two or more boxes, special packaging, pallets, reinforced protection, high-volume shipping, or oversized items, additional charges may apply for each box, logistics unit, or associated operational surcharge.<\/p>\n\n\n\n Likewise, when the dimensions or final weight of the product reasonably exceed the standard limits for small or medium-sized shipments, KAIOVERSE may notify the Customer of the applicable additional shipping cost prior to shipping the order, indicating, when possible, the estimated dimensions and deducting any amount previously paid for shipping or logistics surcharges.<\/p>\n\n\n\n The Customer acknowledges and agrees that certain international logistics costs can only be determined with precision once the manufacturing, packaging, and consolidation processes have been completed or the final international shipping costs have been calculated.<\/p>\n\n\n\n Consequently, KAIOVERSE may request payment of reasonably justified logistics surcharges prior to the shipment, release, or continuation of the international logistics process for the order.<\/p>\n\n\n\n 21.1. Consumers residing in the European Union shall retain the protection afforded to them by the mandatory provisions of their national laws and applicable European consumer protection regulations. Furthermore, any dispute shall be submitted to the competent courts in accordance with the mandatory consumer protection regulations applicable in each case.<\/p>\n\n\n\n 21.2. Consequently, with respect to customers residing in the European Union, these General Terms and Conditions shall be interpreted in accordance with Directive 2011\/83\/EU, Directive (EU) 2019\/771, and other relevant European and national regulations concerning consumers, distance selling, withdrawal rights, warranties, and the sale of goods, to the extent that such provisions are mandatorily applicable.<\/p>\n\n\n\n However, the Customer expressly acknowledges that many of the products sold by KAIOVERSE are customized products, limited editions, numbered products, restricted runs, individualized reservations, specific orders, made-to-order products, or PREORDER\/PRE-SALE systems, the manufacture, allocation, or acquisition of which is carried out specifically for the Customer through express requests forwarded to the corresponding manufacturer, studio, supplier, or distributor. Consequently, any limitations regarding withdrawal, cancellation, refunds of deposits, advance payments, substitutions, availability of parts, and after-sales service must be interpreted in light of the specialized and customized nature of the purchased product.<\/p>\n\n\n\n 21.3. With respect to customers located outside the European Union, including, but not limited to, the United States, Canada, Latin America, Asia, Oceania, the United Kingdom, or any other international territory, these General Terms and Conditions shall apply and be interpreted to the fullest extent permitted by the applicable mandatory local, state, provincial, federal, or national laws in each relevant jurisdiction.<\/p>\n\n\n\n The Customer acknowledges and agrees that, regardless of country of residence or specific applicable regulations, the nature of the products sold by KAIOVERSE is characterized internationally by limited manufacturing, made-to-order production, customization, individual numbering, specific allocations, special orders, and individualized pre-sales or reservations expressly communicated to manufacturers and suppliers, a circumstance that commercially and operationally justifies the limitation or exclusion of cancellations, refunds of deposits, automatic refunds, and certain after-sales coverage once the corresponding manufacturing, allocation, procurement, or logistics processes have begun.<\/p>\n\n\n\n 21.4. The Customer also acknowledges that after-sales solutions, replacements, part substitutions, repairs, commercial coverage, or compensation may depend on external factors beyond KAIOVERSE\u2019s control, including actual availability from manufacturers, the studio\u2019s continued operation, the existence of molds, parts inventory, the continuation of licenses, production capacity, or the maintenance of international business relationships with specialized suppliers\u2014particularly for collectible items, resin, PVC, polystone, limited editions, or discontinued items.<\/p>\n\n\n\n 21.5. If any provision of these terms and conditions is declared null and void, unfair, invalid, or unenforceable, in whole or in part, by any competent authority, such circumstance shall not affect the validity of the remaining provisions, which shall remain fully valid and enforceable to the maximum extent permitted by applicable law. In the event of a conflict between a contractual provision and an applicable mandatory rule, the latter shall prevail only to the extent strictly necessary.<\/p>\n\n\n\n These General Terms and Conditions were developed, structured, and revised during the year 2026 with legal assistance and primarily based on current European regulations regarding consumer protection, e-commerce, distance selling, the international sale of goods, international logistics, and the resolution of disputes arising from collectible items, limited-production goods, and pre-order or made-to-order systems.<\/p>\n\n\n\n Furthermore, these terms and conditions have been drafted following a thorough analysis of:<\/p>\n\n\n\n These provisions have been drafted with the aim of establishing a transparent, proportionate contractual framework tailored to the specific characteristics of the international market for specialized collectibles, taking into special consideration the limited, personalized, handcrafted, fragile, discontinued, and often irreplaceable nature of many of the products sold.<\/p>\n\n\n\n The Customer expressly acknowledges and agrees that KAIOVERSE\u2019s business activities do not correspond to a traditional retail system for standard, readily available products, but rather involve complex international operations related to customized orders, limited production runs, made-to-order manufacturing, specialized international logistics, restricted availability of parts, and operational dependence on manufacturers, design studios, and third-party suppliers.<\/p>\n\n\n\n Consequently, certain restrictions regarding cancellations, withdrawal, deadlines, replacements, parts availability, compensation, logistical issues, returns, after-sales service, or partial refunds must be interpreted in light of the specialized nature of the purchased product, the operational realities of the industry, and the practical possibilities actually available at any given time.<\/p>\n\n\n\n KAIOVERSE further states that these General Terms and Conditions have been drafted with the aim of complying, to the greatest extent reasonably possible, the requirements regarding prior information, contractual transparency, good faith, proportionality, and consumer protection mandated by applicable regulations, particularly within the European Union, without prejudice to the operational particularities arising from the company\u2019s international activities and the specific nature of the products it sells.<\/p>\n\n\n\n <\/p>","protected":false},"excerpt":{"rendered":" Aplicables a productos personalizados, de fabricaci\u00f3n bajo pedido, edici\u00f3n limitada, pre-order y stock. 1. IDENTIFICACI\u00d3N DEL VENDEDOR.- Los presentes t\u00e9rminos y condiciones regulan la venta de productos ofrecidos por \u201cKAIOVERSE\u201d, actuando como vendedor frente al consumidor final. 2. ACEPTACI\u00d3N DE LAS CONDICIONES.- La realizaci\u00f3n de un pedido implica la aceptaci\u00f3n plena de estas condiciones. El […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1004,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"normal-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1135","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stag.kaioverse.com\/en\/wp-json\/wp\/v2\/pages\/1135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stag.kaioverse.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stag.kaioverse.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stag.kaioverse.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stag.kaioverse.com\/en\/wp-json\/wp\/v2\/comments?post=1135"}],"version-history":[{"count":1,"href":"https:\/\/stag.kaioverse.com\/en\/wp-json\/wp\/v2\/pages\/1135\/revisions"}],"predecessor-version":[{"id":2000942,"href":"https:\/\/stag.kaioverse.com\/en\/wp-json\/wp\/v2\/pages\/1135\/revisions\/2000942"}],"wp:attachment":[{"href":"https:\/\/stag.kaioverse.com\/en\/wp-json\/wp\/v2\/media?parent=1135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}3. NATURE OF THE PRODUCTS.\u2014<\/strong><\/h2>\n\n\n\n
\u2013 are produced specifically after the Customer's order has been confirmed;
\u2013 are reserved specifically for the Client with the design firm, manufacturer, or supplier;
\u2013 are manufactured or assigned in accordance with specific specifications, a specific configuration, a specific edition, numbering, a batch, or a limited quantity; or
\u2013 that, by their very nature, fall outside the ordinary channel of immediate resale.<\/p>\n\n\n\n4. MANUFACTURING AND SHIPPING TIMES.\u2014<\/strong><\/h2>\n\n\n\n
5. PURCHASING AND PAYMENT PROCESS.-<\/strong><\/h2>\n\n\n\n
\n
\u2013 the product is finished, ready for shipment, in the shipping process, or undergoing quality control at the factory;
\u2013 the supplier has demanded final payment from KAIOVERSE;
\u2013 the order has already been consolidated, manufactured, assigned, or shipped;
\u2013 there is reasonable evidence of abuse, fraud, coercion, threats, insults directed at staff, the strategic use of counterclaims, or bad faith in the contract.<\/p>\n\n\n\n
\u2013 KAIOVERSE is unable to supply the product due to the project\u2019s permanent cancellation, an objective inability to supply, or the supplier\u2019s refusal to fulfill the order;
\u2013 there is a material breach attributable to KAIOVERSE; or
\u2013 if required by the mandatory consumer protection regulations applicable to the contract.<\/p>\n\n\n\n
\u2013 cancel the order;
\u2013 retain the non-refundable amounts already paid;
\u2013 pass on, where applicable, the costs already committed; and
\u2013 offer the item to another customer.<\/p>\n\n\n\n6. SHIPPING AND DELIVERY.\u2014<\/strong><\/h2>\n\n\n\n
\u2013 require payment of new shipping, return, storage, handling, or customs fees;<\/p>\n\n\n\n
\u2013 deduct those amounts from any sum that, in exceptional cases, is to be refunded.<\/p>\n\n\n\n7. LOST PACKAGES AND SHIPPING. \u2013<\/strong><\/h2>\n\n\n\n
-product replacement; or
\u2013 a refund of the amounts paid, including the shipping costs actually paid by the Customer.<\/p>\n\n\n\n
\u2013 delivered as evidenced by the carrier;
\u2013 awaiting pickup by the recipient;
\u2013 held up due to a lack of documentation from the sender and\/or recipient when dealing with customs; or
\u2013 returned due to an incorrect address provided by the Customer or non-receipt in accordance with the carrier\u2019s regulations.<\/p>\n\n\n\n8. RECEIPT, UNBOXING, AND TESTING<\/strong><\/h2>\n\n\n\n
\u2013 numbered photographs showing the packaging in its entirety and each side of the inner packaging<\/p>\n\n\n\n
\u2013 photographs and\/or video of the damage, defect, or missing part;
\u2013 photographs or proof of labeling and order number; and
\u2013 It will be expressly and repeatedly required to record the entire unboxing process in its entirety.<\/p>\n\n\n\n
\u2013 Replacement of damaged parts with free shipping to the customer whenever possible and as permitted by the manufacturer;
\u2013 repair paid for by KAIOVERSE;
\u2013 technical support or assembly instructions;
\u2013 a partial refund proportional to the issue reported;<\/p>\n\n\n\n
\u2013 damage caused by improper handling, negligent assembly, impacts occurring after delivery, improper exposure, unauthorized repairs, or improper use;
\u2013 normal wear and tear;
\u2013 minor differences or tolerances inherent in hand-painted or hand-assembled products that do not substantially affect the product\u2019s value or functionality;
\u2013 issues expressly disclosed to the Customer prior to purchase regarding outlet items, secondhand items, clearance items, or damaged stock, provided that such disclosure is clear, specific, and visible.<\/p>\n\n\n\n
KAIOVERSE does not guarantee specific replacement times or the continuous availability of parts or replacements, as these depend on third parties beyond its control<\/p>\n\n\n\n9. WRONG PRODUCT, WAREHOUSE ERROR, OR SERIOUS NONCONFORMITY<\/strong><\/h2>\n\n\n\n
10. PRODUCTOS ROTOS O DEFECTUOSOS<\/strong><\/h2>\n\n\n\n
11. LIMITATIONS ARISING FROM THE NATURE OF THE PRODUCT<\/strong><\/h2>\n\n\n\n
12. RIGHT OF WITHDRAWAL<\/strong><\/h2>\n\n\n\n
13. RETURNS<\/strong><\/h2>\n\n\n\n
14. DISPUTAS O RECLAMACIONES V\u00cdA PLATAFORMAS DE PAGO<\/strong><\/h2>\n\n\n\n
15. WARRANTY AND AFTER-SALES SERVICE<\/strong><\/h2>\n\n\n\n
16. PACKAGING AND PRESENTATION<\/strong><\/h2>\n\n\n\n
17. COMPLAINTS<\/strong><\/h2>\n\n\n\n
\n
18. REGISTRATION, ADMISSION, AND FRAUD PREVENTION<\/strong><\/h2>\n\n\n\n
\u2013 determine the future business relationship;
\u2013 limit means of contact;
\u2013 refuse new reservations; and
\u2013 to reimburse, where appropriate, any amounts that are not in dispute or that are legally enforceable.<\/p>\n\n\n\n19. Deferred Payment Options, Reservations, and Open Invoices<\/strong><\/h2>\n\n\n\n
20. International Coverage. International Shipping and Logistics<\/strong><\/h2>\n\n\n\n
\n
\n
\n
21. Applicable Law<\/strong><\/h2>\n\n\n\n
22. Specialized Legal Development and Sector-Specific Adaptation<\/strong><\/h2>\n\n\n\n
\n