Privacy Policy

At KAIOVERSE we respect and protect the privacy and personal data of our users.

The processing of personal data carried out through this website shall be governed primarily by Regulation (EU) 2016/679 of April 27, 2016, on the General Data Protection Regulation (GDPR), as well as by other European Union regulations on privacy, data protection, and electronic communications and, where applicable, by the national legislation that may apply.

1. Data Controller

  • Contact: info@kaioverse.com
  • Additional identifying and corporate data of the owner can be found in the Legal Notice of the website.
  • When required pursuant to Article 27 of the GDPR, KAIOVERSE shall have a representative established in the European Union.

2. Data We Process and Purposes

KAIOVERSE may process the personal data provided directly by the user through the website, including those provided during registration, the purchase process, communications with customer service, or the subscription to commercial communications.

Certain technical and browsing data generated during the use of the website may also be processed.

The data may be processed for the following purposes:

  • Manage user registration, login, and account.
  • Process and manage orders, payments, deliveries, returns, and other purchase-related operations.
  • Handle inquiries, requests, and support communications.
  • Send commercial communications, promotions, and information about products, services, or updates when consent or another valid legal basis exists.
  • Ensure website security, prevent fraudulent or illegal use, and protect our services.
  • Analyze the operation and use of the website and improve our products and services.
  • Comply with applicable legal obligations.

3. Legal Basis for Processing

  • Performance of a contract: order, payment, and delivery management.
  • Consent of the data subject: Sending commercial communications and the use of non-essential cookies.
  • Compliance with legal obligations: tax, accounting, and consumer protection obligations.
  • Legitimate interest: site security, fraud prevention, and service improvement.

4. Data Retention

Personal data will be retained for the time necessary to fulfill the purposes for which it was collected.

When there is a contractual relationship, certain data may be retained thereafter for the periods necessary to comply with legal obligations or for the formulation, exercise, or defense of potential claims.

Data processed on the basis of consent may be retained until the user withdraws such consent, unless another legal basis permits or requires its retention.

Once the corresponding periods have ended, the data will be securely deleted or anonymized.

5. Recipients and International Transfers

KAIOVERSE may provide access to certain personal data to service providers that offer services necessary for the operation of the platform, such as technology providers, hosting services, payment systems, logistical services, communication tools, customer service, security, or analytics.

These providers will process the data only when necessary to provide their services and will be subject to the corresponding data protection obligations.

KAIOVERSE operates from outside the European Economic Area.

When international transfers of personal data subject to the GDPR take place to recipients located outside the European Economic Area, KAIOVERSE will adopt the mechanisms and safeguards provided for by European data protection regulations.

Depending on the country and the recipient, these safeguards may include European Commission adequacy decisions, standard contractual clauses approved by the European Commission, or other mechanisms recognized by Articles 45 to 49 of the GDPR.

The user may request additional information about the applicable warranties by writing to info@kaioverse.com.

6. User Rights

Under the terms established by the GDPR and other applicable regulations, the user may exercise the following rights:

  • Right to rectification of incorrect or incomplete data and access to your personal data
  • Right to erasure.
  • Right to request restriction of processing.
  • Right to object to processing.
  • Right to data portability where applicable.
  • Right to withdraw consent given at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right not to be subject to decisions based solely on automated processing, when applicable.

To exercise these rights, the user may contact KAIOVERSE via info@kaioverse.com.

KAIOVERSE may request the information reasonably necessary to verify the identity of the applicant when there are doubts about it.

The user also has the right to lodge a complaint with the competent data protection authority, in particular in the Member State of the European Union where they reside, work, or consider that an infringement has occurred.

7. Security and Privacy Policy Modifications

KAIOVERSE applies appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, disclosure, or unauthorized access, taking into account the nature of the processing, existing risks, and the state of the art.

However, no electronic or information transmission system can guarantee absolute security.

KAIOVERSE may update this Privacy Policy as necessary to reflect changes in its services, processing operations, or applicable regulations.

When the changes are relevant, users will be informed by appropriate means.

Last updated: 12/08/2026

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